Frequently Asked Questions

Possible Causes

• Not connected to the Internet
• Incorrect email
• Incompatible browser/cache
• Network security block

Resolution

1. Check and verify you are connected to the Internet
2. Check and verify you have the latest browser version (Firefox, Internet Explorer, Chrome, Safari) as older versions may not be compatible.
3. Check and verify you are entering the correct email address.
4. Clear cache/browsing history

• Chrome
• Firefox
• Safari – Click Safari > Reset Safari > Reset
• Internet Explorer

        5. If you are accessing from a work environment the company firewall may be blocking. Check if others have the same problem or try on your home network.
        6. Restart your device

1. Hold your finger on either the icon for the application you wish to uninstall or any other icon until the icons on your home screen begin to shake or wiggle (the same action you take to move or re-arrange home screen icons).
2. Click the “X” in the upper left hand corner of the icon for the application you wish to remove.
3. When prompted, touch Delete.
4. To reinstall, connect to iTunes and sync your device
5. While on iTunes, check for any updates to the app and install if available.
6. After a reinstall you will need to re-synch your content.
• We recommend to only re-sync the release you are currently using.

KettleWorX PRO can be installed on Apple iPhones, iPads or iPod Touch with iOS 6 or later. We'll be releasing an Android version in the near future. We currently do not support Blackberry and Windows mobile devices or tablets.

1. In the upper right hand corner click on your name with the key icon next to it.

2. Select Payment from the drop down menu

3. Click "Subscription"

4. On the Subscription page click "subscribe now" 

5. Input your credit card information

6. Click "pay now & confirm plan"

There are no refunds on monthly subscriptions. If needed you can pause your subscription for up to a total of 3 months within a 12-month period. Each subscription is for individual use and is non-transferable.

You'll be billed on a monthly basis around the same day of the month from your original subscription.

If your credit card information changes, we'll notify you by email along with instructions on how to update your information.

Or, visit app.kettleworx.com and click your name in the upper right corner.  Then, click "Payment" and "Edit Payment Method" to update your credict card information.

Don't forget to save your information by clicking "Update Card Details" when you are finished.

After the first failed renewal, subsequent renewal attempts will be automatically retried approximately every 24 hours, until 14 failed attempts has been reached.

Follow the link in the email you received or, visit app.kettleworx.com and click your name in the upper right corner.  Then, click "Payment" and "Edit Payment Method" to update your credict card information.

Don't forget to save your information by clicking "Update Card Details" when you are finished.

KettleWorX PRO can be installed on Apple iPhones, iPads or iPod Touch with iOS 6 or later and all Android devices.  We currently do not support Blackberry and Windows mobile devices or tablets.

Your KettleWorX PRO music cannot be downloaded to your computer or burned to a CD. To maintain legal compliance with music licensing rights and to keep our fees low, all music can only be downloaded to the registered device.

Yes, you can install KettleWorX PRO on multiple devices. However, your account will only allow you to play music from one registered device at a time. Each time you switch devices, the choreography and music will need to be re-synced to the device.

You don't need Internet access to teach your class. Once the choreography is synced to your device with Internet access the content is always available on demand without the need for the Internet. While music does not need Internet access and will also play in Airplane Mode after the initial sync, although playing the videos does.

We have an Android app in development. Until then, you can receive alternate instructors on how to access your music by emailing service@kettleworx.com. REMINDER: All release materials are accessable via the web at app.kettleworx.com. 

Unless you are connected to WiFi, data will be used the first time you "Sync" a class. During sync, the music is stored on your device, so afterwards each time you play the music, no data is being used. Streaming Video always uses data, so be sure to use a WiFi connection if data costs are a concern.

Video is currently not available through 3G and was designed was to ensure that you didn't have large bills with data access. This is being enabled in an upcoming Release with a warning message about data usage prior to the video being played.

The KettleWorX PRO web application will work with Mozilla Firefox, Apple Safari, Google Chrome, and Microsoft Internet Explorer 10 or later.

1. Connect your device to iTunes
2. Click on your device in iTunes
3. The upper right corner shows your device type

Content

Content

Please click here for a step-by-step tutorial PDF. 

KettleWorX PRO has been designed for certified KettleWorX trainers. If you are a certified KettleWorX trainer you can purchase the app.

After successfully registering for a KettleWorX Training course and providing your email address, an invitation is sent to your email, with a link to access your account. This email will be sent 2 weeks prior to the training course to help you prepare.

KettleWorX PRO is available via the Apple App Store at KettleWorX PRO.

KettleWorX PRO is a web and mobile app that has been designed for certified KettleWorX Trainers to lead KettleWorX workouts at a licensed KettleWorX fitness facility.  When you access the KettleWorX PRO app you’ll get unlimited access to KettleWorX releases, ongoing updated content and connection with a community of KettleWorX trainers.

Save more and earn more

• Cheaper than DVD’s and CD’s and loaded with choreographed routines and music so you spend less time designing classes or workouts and more time teaching.

Teach and learn anywhere

• Stored on your mobile device, your choreography, workouts and music are never far away.

Access anytime

• On demand access means you can play your music content without Internet access once your content is synced to your device.

Join an exclusive community

• Connect with your community of KettleWorX Trainers and see which classes and workouts they are teaching and what they like.

Check out our Training page to sign-up for notification about future courses near you.

It's easy! The first time you access KettleWorX PRO you'll experience a series of tips and instructions on how to get the most out of it. View the video below:

We are releasing a new workout, new video and new music every month, with an entire new release every quarter.

Enable 'airplane mode' to stop any calls coming through while your teaching your class. • open the app make sure you are logged in • ensure the classes you are going to teach are synced (wifi connection recommended for syncing, to avoid data charges) • turn airplane mode on • start playing your class uninterrupted

KettleWorX PRO is currently offered in English.  We’ll continue to evaluate translation into other languages.  Send us an email if your preferred language isn’t available to let us know what you’d like at service@kettleworx.com

Symptoms

• No connection over cellular network, but works over Wi-Fi
• Unable to load pages in Safari
• Slow data connection over cellular
• Intermittent cellular data connection
• Unable to join 3G/4G/LTE network
• "Unable to activate cellular data connection" alert message

Resolution

Follow these steps for help troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
2. Restart your iPhone.

• Make sure that your software is up to date:
• Check for a Carrier Settings Update: Tap Settings > General > About.

Note: If you are traveling internationally, you may need to turn data roaming on: Tap Settings > Cellular. Check with your carrier first to understand the cost of international data roaming. 

Possible Causes

• Not connected to the Internet
• Incorrect email
• Incompatible browser/cache
• Network security block

Resolution

1. Check and verify you are connected to the Internet
2. Check and verify you have the latest browser version (Firefox, Internet Explorer, Chrome, Safari) as older versions may not be compatible.
3. Check and verify you are entering the correct email address.
4. Clear cache/browsing history

• Chrome
• Firefox
• Safari – Click Safari > Reset Safari > Reset
• Internet Explorer

Possible Causes

• Not connected to the Internet
• Poor Internet connection

 Resolution

1. Check and verify that you’re in range of a Wi-Fi router or base station. If you’re on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
2. Make sure that you have an active Internet connection. If you have an iOS device you can check the user guide for your device for help with connecting to the Internet. For other devices check the manufacturers guides.
3. Check and verify Airplane mode is OFF
4. If you are on a public network do you need to agree to facilities Terms (*typically a separate pop-up)
5. You can also make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet. 
6. If you’d like to test your available bandwidth, you can run www.speedtest.net to check your Internet speed.

1. Hold your finger on either the icon for the application you wish to uninstall or any other icon until the icons on your home screen begin to shake or wiggle (the same action you take to move or re-arrange home screen icons).
2. Click the “X” in the upper left hand corner of the icon for the application you wish to remove.
3. When prompted, touch Delete.
4. To reinstall, connect to iTunes and sync your device
5. While on iTunes, check for any updates to the app and install if available.
6. After a reinstall you will need to re-synch your content.